Welcome to Florist Chessington. These Terms and Conditions (“Terms”) govern your use of our website and the purchase of floral and related products via our online flower delivery service in Chessington and its surrounding areas. By placing an order with Florist Chessington, you agree to be bound by these Terms. Please read them carefully before making a purchase.
Florist Chessington provides an e-commerce platform enabling customers in Chessington and neighbouring locales to order fresh flowers and related gifts for delivery. These Terms are designed to clarify the rights and obligations of both parties, ensuring a transparent and enjoyable shopping experience for online flower delivery in Chessington and its vicinity.
1. Product Selection: Browse our curated selection of floral arrangements and gifts online. Detailed descriptions and images are provided for each item. While we strive for accuracy, colors, vase or basket types, and flower varieties may occasionally differ from those depicted due to seasonal availability.
2. Basket & Checkout: After selecting your desired products, review your shopping basket and proceed to our secure checkout. Here, you will be prompted to supply recipient details, delivery address, preferred delivery date, personal message (if required), and contact information.
3. Order Confirmation: Upon successful completion of your order and payment, you will receive an automated confirmation on-screen and via email summarising your purchase. This acknowledgment serves as confirmation of receipt, not as contractual acceptance of your order.
4. Acceptance: The formation of the contract between you and Florist Chessington occurs when we dispatch the ordered goods. Should we be unable to fulfil your order (e.g. due to unavailability or incorrect information), we will notify you promptly and either propose an alternative or initiate a refund.
5. Delivery Scope: These Terms apply to all customers placing orders for delivery within Chessington and its surrounding areas. Orders may be refused or cancelled for deliveries outside our coverage zone.
1. Accepted Payment Methods: Florist Chessington accepts payment by major credit and debit cards via our secure online payment system. No order is deemed accepted until payment has cleared in full.
2. Prices: All prices displayed include applicable VAT but exclude delivery charges, which are added and shown at checkout prior to payment. Prices may fluctuate due to flower market variations; the amount payable is that displayed at the time of order submission.
3. Payment Security: Our payment system utilises industry-standard encryption and security protocols to safeguard your financial details. We do not retain card details post-transaction.
4. Invoicing: Invoices or receipts are available upon request and will reflect the same order value confirmed at checkout.
1. Areas Covered: Florist Chessington delivers to addresses throughout Chessington and nearby regions. Please ensure you provide accurate delivery information to prevent delays or failed deliveries.
2. Delivery Dates & Times: Standard delivery occurs on the date selected during checkout. While we make every effort to accommodate chosen dates and delivery windows, occasional delays may occur due to factors beyond our control (e.g., traffic, adverse weather, stock shortages).
3. Failed Deliveries: If the recipient is unavailable at the delivery address, we will attempt to leave the order in a safe place, with a neighbour (where permitted), or arrange redelivery. In the event of issues, we will contact the sender via the details provided at checkout.
4. Non-Delivery: Should we be unable to complete delivery through no fault of our own (such as incomplete address), the order may be returned to us and a re-delivery fee may apply. Non-perishable items may be redelivered, while perishable goods may not be eligible for replacement due to their nature.
5. International & Restricted Delivery: We currently provide delivery services exclusively within Chessington and surrounding areas. Orders outside this zone may be refused or subject to additional charges.
1. Cancellation Policy: You may cancel your order no less than 24 hours before the scheduled delivery date by contacting us during normal business hours. Once flowers have been prepared or dispatched, cancellations may not be possible and charges may apply.
2. Amendments: To request amendments to your order (recipient information, card messages, product changes, etc.), please contact us as early as possible. Changes cannot be guaranteed if the order is already in preparation or dispatch.
3. Refund Policy: Where a cancellation is accepted in accordance with these Terms, you will be entitled to a full refund to your original payment method within a reasonable timeframe. For accepted product returns or unresolved complaints, we will also attempt to offer a suitable replacement or a partial/full refund depending on the case.
4. Non-Perishable Item Returns: For non-perishable items (such as vases, cards, or gifts), you retain the right to cancel and return these goods, in line with UK consumer law, within 14 days of receipt provided the items are unused and in resaleable condition.
1. Seasonal Variations: All products are subject to availability. Flower types, colours, and packaging depicted are representative only. At times, it may be necessary to substitute flowers, foliage, or sundries with items of equal or greater value, dictated by stock availability and season.
2. Substitution Policy: Where significant substitutions are necessary, we will always aim to inform you before proceeding where time permits. Substitutions are made to fulfil the spirit and value of your ordered arrangement.
1. Information Accuracy: You are responsible for ensuring all recipient and delivery information supplied during the order process is accurate and complete. Incorrect or incomplete details may result in non-delivery or loss, for which Florist Chessington cannot accept liability.
2. Responsible Ordering: By placing an order, you affirm you are over 18 and capable of entering into a legally binding agreement. Use of our website and services for fraudulent or unlawful purposes is strictly prohibited.
1. Quality Guarantee: Florist Chessington guarantees all flowers and products are provided fresh and as described, subject to permissible substitutions. Should you receive a product that does not conform to expectations, please contact us within 24 hours so we may address your concern appropriately.
2. Limitation of Liability: To the extent permitted by law, Florist Chessington shall not be liable for any indirect, incidental, special or consequential damages arising from the use or misuse of our website, the order process, delivery services, or products. Our liability in any case shall be limited to the value of the goods ordered by the customer.
3. Force Majeure: We are not liable for failure to perform our obligations caused by events outside our reasonable control, including natural disasters, pandemics, strikes, or transport disruptions.
Florist Chessington is committed to protecting your privacy and personal data in line with the UK Data Protection Act and General Data Protection Regulation (GDPR). Your personal data is collected and processed solely for the purpose of fulfilling orders and improving our service. We do not share your details with third parties except as necessary to process and deliver your order or as required by law.
For further details on how your data is used, please refer to our Privacy Policy available on request.
All website content, including images, product descriptions, logos, and design elements are the property of Florist Chessington or its licensors, and are protected by intellectual property laws. Any use without prior written consent is strictly forbidden.
Florist Chessington reserves the right to update or modify these Terms at any time. Any changes will take effect immediately upon posting to our website. Your continued use of the website and ordering constitutes acceptance of such changes. We recommend you review these Terms each time you place an order.
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these Terms, the use of our website, or the products ordered shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any part of these Terms is found invalid or unenforceable by a court of competent jurisdiction, that part shall be deemed severable and the remainder shall remain in full force and effect.
Should you have any questions or require clarification regarding these Terms & Conditions, please contact us via the details provided on our website or on your order confirmation. Customer satisfaction is important to us, and we will strive to resolve any queries promptly and fairly.
These Terms and Conditions apply to all users of Florist Chessington’s online flower shop and customers making purchases for delivery to addresses in Chessington and surrounding areas. By placing an order, you acknowledge and accept these Terms as binding.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 13 N Parade, Chessington, KT9 1QL.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Chessington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Chessington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
