At Florist Chessington, we pride ourselves on serving the local Chessington community with beautifully fresh flowers for every occasion. Whether you’re ordering for your home, a business, or as a thoughtful gift, our team goes the extra mile to ensure your floral arrangements arrive in perfect condition. Our Fresh Flowers Guarantee is your reassurance that you’re choosing a trusted local florist dedicated to quality and exceptional customer care.
We guarantee that every bouquet and arrangement will reach you as fresh as possible. Our flowers are sourced daily and prepared with the utmost care. To ensure you enjoy your flowers at their best, we offer a freshness window of at least 5 days from the date of delivery, provided they are cared for as recommended. If your flowers do not meet this standard, please let us know promptly so we can make it right.
Your satisfaction is our top priority. If your order arrives damaged or is not up to our high standards of freshness, please contact us as soon as possible on the day of delivery, or within 24 hours. Simply provide a clear photograph of the flowers and the packaging. This helps us investigate the issue and maintain our quality standards. Once verified, you’ll be eligible for either a full refund or a prompt replacement—whichever you prefer.
If your flowers are damaged in transit or do not meet our freshness window promise, we offer two flexible solutions:
Your preferred resolution will be processed quickly, as we understand that timely support matters for special moments and occasions.
If you have any concerns about your order or the service you’ve received, we encourage you to contact our team directly. We treat every complaint with seriousness and aim to resolve most issues within 48 hours. Please provide as much information as possible about your order and the nature of your complaint. Our staff are experienced in handling feedback and dedicated to achieving your complete satisfaction.
Florist Chessington is proud to be a part of the Chessington community, serving households and businesses in the area with reliable, friendly service and a passion for fresh, stunning floral designs. Your trust means everything to us, and we’re committed to upholding our reputation as Chessington’s go-to florist.
If you have queries regarding our returns, refunds or complaints procedure, or you simply wish to discuss your order, please reach out. Thank you for choosing Florist Chessington for your fresh flowers—your satisfaction is at the heart of what we do.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
